Shipping policy

Liquid Media Solutions LLC ("we" and "us") is the operator of
(https://www.sunglass4all.com) ("Website"). By placing an order through this
Website you will be agreeing to the terms below. These are provided to ensure
both parties are aware of and agree upon this arrangement to mutually protect
and set expectations on our service.

1. General
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item or if you would prefer for us
to process a refund.

2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order. Payment for shipping will be collected
with the purchase.
This price will be the final price for shipping cost to the customer. 

Sometimes, due to promotions, we offer free shipping or flat shipping fee, so during the payment process you will notice that there is no shipping cost or there is flat shipping cost.

3. Returns
3.1 Return Due To Change Of Mind
Liquid Media Solutions LLC will happily accept returns due to change of mind as
long as a request to return is received by us within 20 days of receipt of item
and are returned to us in original packaging, unused and in resellable
condition.
Return shipping will be paid at the customers expense and will be required to
arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store
credit for a future purchase. We will notify you once this has been completed
through email. We have also available refund to your payment method.
(Liquid Media Solutions LLC) will refund the value of the goods returned but
will NOT refund the value of any shipping paid. If you want return a item, please, contact us via email and we will send instructions on how to do it.

3.2 Warranty Returns
Liquid Media Solutions LLC will happily honor any valid warranty claims,
provided a claim is submitted within 20 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will
reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect Liquid Media
Solutions LLC to process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)

4. Delivery Terms
4.1 Transit Time Domestically
In general, at this time domestic shipments are in transit for 5 to 20 days, this is due to COVID-19. Courier companies continue to work erratically, however they are working hard to normalize delivery times. Please check if you can wait for this delivery time, because we have no control over the delivery times of the courier companies.

4.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 18- 30 days. This
varies greatly depending on the courier you have selected. Due COVID-19 we are not able to offer a more specific estimate when you are choosing your courier at checkout. Courrier companies are still working irregulary, however, they are working hard to normalize delivery times.

4.3 Dispatch Time
Orders are usually dispatched within 5 business days of payment of order.
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.5 P.O. Box Shipping
Liquid Media Solutions LLC will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

4.6 Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

4.7 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer service with next steps.

7. Duties & Taxes
7.1 Sales Tax
Sales tax, if applicable to your jurisdiction, will be presented during the payment process.

7.2 Import Duties & Taxes
Import duties and taxes for international shipments will be pre-paid, without
any additional fees to be paid by customer upon arrival in destination country

8. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

9. Insurance
Parcels are insured for loss and damage up to the value as stated by the
courier.

9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

10. Customer service
For all customer service enquiries, please email us at
admin@liquidmediasolutions.com